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Continuous brew! the way of the ancients!

Customer Service

I LOVE my customers!  Honestly, its the only reason I’m able to share all of my knowledge and experience with the world.  So thanks for being you!  =)

Core Values of Customer Service

1. Kombucha Kamp is committed to providing the highest level of customer service.

  • Clear communication
  • Prompt responses to your inquires
  • Protecting your personal information are the highest priority.

2. Kombucha Kamp is committed to empowering individuals to reclaim their health – physical and mental.

  • Through the compilation of scientific research and anecdotal data, KK strives to provide the most current information about how Kombucha works in the body.

3. Kombucha Kamp is committed to using organic, fair trade, sustainable/recycled, and local ingredients whenever possible.

  • Recycled paper sourced locally that would otherwise be discarded.
  • Upcycle old sheets (washed, of course) into nifty cloth covers.
  • All tea & herbs are certified organic and fair trade whenever possible.

4. Kombucha Kamp is committed to building community both locally and internationally.

  • KommUnity is a forum for homebrewers to connect.
  • Kombucha Klatch is a local monthly meet up for local home brewers to come together and share ideas, swap cultures and flavors.
  • Kombucha Kamp Blog brings you the news about all things Kombucha.

Shipping Methods

All kits are shipped via USPS Priority Mail and can be delivered to PO Boxes.

Brewers are shipped via FedEx and can only be delivered to the 48 contiguous states.  Sorry, no shipments to Hawaii, Alaska or internationally are available at this time due to prohibitive costs and the delicate nature of the vessel.  FedEx does not ship to PO Boxes.

100% Satisfaction Guarantee

Kombucha Kamp guarantees 100% customer satisfaction!  We’ve never had a return yet =)

Due to the sensitive nature of the Kombucha culture, no returns are accepted on these items.

We guarantee every brewer we sell against any defect in materials or workmanship. If there is a problem, contact customerservice@kombuchakamp.com within 30 days of receipt of order and we will either replace it or issue a full refund.

Privacy Policy

This privacy notice discloses the privacy practices for www.kombuchakamp.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

Kombucha Kamp (we) are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

1. See what data we have about you, if any.

2. Change/correct any data we have about you.

3. Have us delete any data we have about you.

4. Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (424) 245-5867 or via email – customerservice@kombuchakamp.com